Can I cancel my order?

Once you submit an Order or a Sellback, all prices are locked-in, and a binding legal agreement between you and Silver Bullion is created to purchase and/or sell precious metals or other products. It is not our intention to enter into buying and/or selling transactions, accepting the risks involved only to have them canceled. However, we realize rare situations happen where orders need to be canceled. In such cases, we may allow, at our sole discretion, to dissolve the binding legal agreement to buy and/or sell with you. All cancellations are subject to our Market Loss Policy plus a Cancellation Fee of 5% of the Order or Sellback total (minimum of SGD 45).

Any cancellation requests must be filed via telephone during normal business hours. Silver Bullion will evaluate any request to cancel an Order or Sellback on a case-by-case basis, and only under extraordinary circumstances will a cancellation request be approved.