Contact Us

  • Parcel audits at The Safe House are available Monday to Friday by prior appointment only.
  • The fee for a Physical Parcel Audit is SGD 400.00 for the first two hours, with an additional SGD 200.00 charged for each subsequent hour.
  • This fee covers the cost of physically inspecting S.T.A.R. Storage parcels, enabling clients to verify their holdings in person.
  • Please indicate your preferred date and time for the audit, and our customer service team will get in touch to arrange for the next available slot.

Business Hours

We are contactable at the following times in Singapore (UTC +8):

  • Mondays-Fridays 7:00 am to 2:00 am
  • Saturdays 10:00 am to 2:00 pm

Via E-mail

[email protected]

Via Secure Notification

Contact us via encrypted secure notification (requires an account)

Via Videocall/Skype

Username: [email protected]

Via Telephone

Phone: +65 6100 3040 / +65 6011 0448

Fax: +65 6826 4022

US callers can dial: +1 (848) 285-5466

UK callers can dial: +44 114 697 7458

European callers can dial: +31 970 102 57458

Australian callers can dial: +61 480 097 458

Have you looked at our Frequently Asked Questions?

To see live prices and to place an order immediately online, click on Precious Metals and select a category such as Silver Coins or Silver Bars.